Question 1

How quickly can you repair track misalignment?

Accepted Answer

In most cases, we can repair track misalignment during the same service visit, typically within 1-2 hours. Our technicians arrive with all the necessary tools and parts to handle common track issues on the spot. For more complex cases that require specialized parts, we can usually complete the repair within 24-48 hours. We prioritize same-day service because we understand a misaligned track can be a serious safety hazard and prevent you from using your garage. Learn more about our repair services.

Question 2

What causes garage door track misalignment?

Accepted Answer

Track misalignment can occur due to several factors including physical impact from vehicles, loose mounting brackets, worn rollers, foundation settling, temperature changes, and general wear and tear. Regular preventive maintenance can help catch early warning signs before they become serious problems. Read our maintenance tips guide for more details.

Question 3

Do you offer financing for insulated door installations?

Accepted Answer

Yes, we offer flexible financing options for insulated garage door installations and other major projects. Our financing plans include 0% interest options for qualified buyers, low monthly payments, quick approval, and terms from 6 to 60 months. Contact us for a free estimate and we'll discuss financing options that fit your budget. Check our pricing guide for cost expectations.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once a year, ideally before winter. If your door gets heavy use (4+ times daily), twice-yearly service is advisable. Regular maintenance includes lubrication, spring tension checks, cable and roller inspection, safety feature testing, and hardware tightening. Read our complete maintenance guide for DIY tips between professional visits.

Question 5

What is included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty covers all parts and labor for any work we perform, including garage door installation, spring replacement, opener installation, track adjustments, and all other services. The warranty is fully transferable if you sell your home. Contact us for full warranty details.

Question 6

Do you offer emergency garage door service?

Accepted Answer

Yes, we provide 24/7 emergency garage door service throughout Tobaccoville, Winston-Salem, and surrounding areas. Common emergencies include broken springs, doors stuck open or closed, damaged tracks, and opener failures. Call 1-336-530-5830 for immediate assistance.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install and service all major brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and more. Our installation team can help you choose the right door based on style, insulation needs, budget, and climate. Visit our smart features guide for the latest technology options.

Question 8

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours for a single door and 6-8 hours for a double door. This includes removing the old door, installing new hardware, setting up the opener, testing safety features, and ensuring proper alignment. Contact us to schedule your installation or call 1-336-530-5830.

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